We take great care to process your order
correctly. If we spot a possible error with your order we
will contact you by email or telephone to check and rectify
the error. This a free service. If the changes require additional
or larger lettering to your original order, you will be
advised of the extra cost. If the changes require less than
your original order you will advised of the amount and
be refunded the difference.
Any errors in your order made by ourselves will by rectified
free of charge and dispatched to you within seven working
days.
Our policy is a happy customer. If you are not entirely satisfied
on receipt of your order we will endeavour to rectify the
problem.
If we cannot do so a full refund will be offered on return
of the goods, provided they are in the condition that they
were dispatched
All orders are sent by 1st class Royal Mail. If in the unlikely
event your order is not received within 7 working days (UK)
or 21 working days (world wide) Please allow us 7 working
days to trace. Untraceable orders will be reprocessed and
dispatched free of charge.
Refunds will be made to the card charged only.
The above does not effect your statuary rights.
Email info@lettering-online.com
Telephone. 01239 682832
Address. Lettering On-Line
Maes Yr Haf
Llechryd
Cardigan
Ceredigion
SA43 2NL
UK
